General Rules
Tasks not allowed at the website
It is not allowed to post and complete following types of Tasks:

  • Tasks that violate current legislation (accounts hacking, forgery of documents, use or copying objects of copyright etc.);
  • Tasks that imply future payouts outside of the website;
  • Tasks that do not require the completion of a specific workload, as well as tasks whose work progress and results are not displayed in the Task Chat;
  • Tasks that are related to financial operations and money transfers between different systems (e.g. "I send you $200 here, and you send me $150 via Paypal") or requesting bank card details, e-wallets and other payment details;
  • Tasks that involve harm to a third party (writing negative reviews, disrupting the work of third-party services, etc.);
  • Tasks regarding buying or renting previously created social media accounts.
These kinds of Tasks can be cancelled by Insolvo at any moment, and users who post or accept such Tasks will be banned without prior notification.
Multiple accounts
It is forbidden for one person to have multiple accounts on the website. Violation of this rule will lead to a ban for all discovered accounts.
User name
You are required to state a real name.
Before you press OK
Pay attention to system notifications. It is assumed that you have read and understood everything before confirming your actions.
Communications in the Chat
To guarantee protection in case any disagreements arise between the Buyer and the Freelancer, it is required to discuss Tasks and send files using the Task Chat. In the event of a dispute, we will use your Chat history and uploaded files to make a decision. If there is no information about the work progress or the results are missing, such Tasks can be considered by the Dispute Department as incomplete.
Sending spam messages as well as any links to the third party services is strictly prohibited and will lead to an immediate account ban.
Сontacts exchange
Contact details exchange (including sending links to your social media, websites, or any materials with your email or any other contact information) is forbidden before the Task receives "In Progress" status. Such messages will lead to an account ban. To show samples of your work, you may use a cloud service without specifying your email address or any links to your social networks. Сontacts exchange after the Task's completion is considered to be an offer to pay outside of the system and lead to an account ban.
Respect other users
Rudeness, offensive language, and insults in Chat or Task descriptions are strictly forbidden. Users who violate this rule will be banned from the website.

Posting illegal content
It is not allowed to post or upload to the website any content that is illegal, infringes copyright or is of an offensive nature.
Offers to pay outside of the system
Any offer to make payments outside of the Insolvo system, as well as any offer related to money transactions or continuing working together outside of the Insolvo system after the Task's completion, or the absence of a clear refusal of such an offer, will lead to an account ban.
Fraudulent rating boosting
It is not allowed to create Tasks that do not imply completion of a specific work by the selected Freelancer with a subsequent payment and without a factual review. Discovery of such Tasks leads to a ban for both users.
Time for review of claims
All the claims regarding any operations on the website are reviewed from 14 calendar days from the moment of such transaction or operation occurrence.
Task creation between Affiliate and Friends programs participants
It is forbidden to create Tasks for your Affiliate and Friends programs participants as well as to accept Tasks from them. Violation of this rule leads to ban of both users' accounts.
Rules for Buyers
Contact information in Task description
It is not allowed to include contact information in Task's description.
Requirements that had not been stated before the Freelancer was hired
When composing Task description, it is required to mention all the major requirements to avoid misunderstanding after the Task has been completed by the Freelancer. The Freelancer doesn't have to meet requirements that were not stated and discussed before hiring.
It is not allowed to demand results from the Freelancer before the time set in Task description or specified in the discussion with the Freelancer expires.

The countdown of time allotted for Task completion starts at the moment the Task status is changed to "In progress".

If the Freelancer is unable to meet the deadline, the Buyer can move the task to Disputes, and the dispute will be resolved in their favor.

(Claims regarding deadlines are only considered if the work has not been received from the Freelancer prior to applying to Disputes.)

Deadline to check the Task's completion
The Task marked by the Freelancer as completed should be checked within 24 hours from the moment it was sent for review. If the Task hasn't been checked for a long time, the Freelancer has the right to send it to Disputes. If the Task hasn't been checked for 14 calendar days, the Dispute Department can transfer 100% of the Task price to the Freelancer.
Terms set by the Disputes Department
You must answer questions from our Support staff and review Tasks within the set timeframe. Once the term set by the Support staff expires, the decision will be made without your participation.
Rules for Freelancers
Tasks access
You will get access to the Tasks after fulfilling the following conditions:
  • having passed the compulsory tests;
  • having paid the Insolvo subscription;
  • having filled out your profile.
Account information
Your profile must contain your real name and surname. You also need to upload your photo with a clearly visible face. In the future, you will have to verify your account to withdraw funds - if the profile is filled out incorrectly, you will not be able to do this.
You must meet the deadlines specified in the Task. Otherwise, the Buyer has the right to send the Task to the Dispute Department and the Dispute will be solved in their favor.
Notifying the Buyer that the Task is completed.
You should only notify the Buyer about finishing the work and completing the Task with the help of "Send for Review" function.
Timely responses to the Buyer's messages in the Task Chat
If the Buyer does not receive any response from the Freelancer in the Task Chat within 24 hours and, as a result sends the Task to the Dispute Department, the Dispute will be resolved in the Buyer's favor.
If for any reason you are not able to communicate in the Task Chat during a particular period of time, we kindly ask you to notify the Buyer in advance.
Rating Calculation
The Rating changes after each closed Task. However, the Rating is recalculated once in 24 hours and that is the reason why you may not see the change right after the Task completion. Only the Tasks completed during the past 6 months are taken into account. The Rating depends on the Task price and the result. If the Buyer confirms the Task results and pays for the Task, your Rating will increase. If you fail to perform the Task, the Task is sent to the Dispute Department and it is solved in the Buyer's favor, your Rating will decrease. As a result, the higher the Task price is and the more Tasks you complete successfully, the higher your Rating is.
The high amount of successfully completed Tasks and positive Communication Assessments keep your reputation at a high level on the website and, as a result, provide you with a stable flow of new and interesting Tasks.
The increase in the number of Disputes, cancellations of Tasks and negative Communication Assessments downgrade your reputation and can eventually lead to your account being blocked.
Offering to change the Task price after accepting it
Offering to change the Task price after accepting it is unacceptable. Your agreement implies that you are ready to complete the Task for the stated price.
If you agree and refuse afterwards, the Task will be sent to Disputes and your Rating will be decreased.

Asking for upfront payment for the Task
It is not allowed to ask for upfront payment for the forthcoming work or before you provide the final results of your work. The payment is conducted only for the provided results.
Unintelligible Tasks and reduced time limits for the completion
An inaccurate Task description or reduced time given for completion are not considered as a reason for you not completing the Task, because you have agreed to the Task as it is.
If the Task hasn't been described clearly enough or it is impossible to complete it within the set time limit, you should ask questions about it and specify all the necessary details before agreeing to perform the Task.

The Task has been completed, but the Buyer does not check the result
If the Task has been completed, but not reviewed by the Buyer for longer than 14 days, the Freelancer can send it to Disputes.
Resubmission to the Disputes Department
If the Dispute Department has returned the Task to the "In Progress" status, you can resubmit the Task no sooner than in 24 hours. If the Dispute Department has set an exact time, you cannot resubmit your Task sooner than prescribed.
Offering your services
It is not allowed to write to the Buyer in the Chat and offer your services if they are not directly relevant to the posted Task. It is also forbidden to do so after the Task completion.
Website fee
The website fee is 10% and is deducted from the Task price set by the Buyer when transferring the payment to the Freelancer.
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